Refund policy

Return & Refund Policy – TuneLab

This Return & Refund Policy applies to all digital products sold and delivered by TuneLab. All products are custom-made and delivered electronically via email or download link.

1. Digital Product Nature
All TuneLab products are digital in nature and are not physically shipped. As such, there is no requirement to return any physical item.

2. Refund Eligibility
We offer a 30-day refund policy, which means you have 30 calendar days from the date of delivery to request a refund if you are not satisfied with your purchase.

To be eligible for a refund, your request must meet the following conditions:

  • The product was received and reviewed in full.

  • You have not already received a refund for the same order.

  • You contact us within 30 days of delivery via support@tunelab.co with your order number and a brief explanation of your concern.

  • You have allowed for a reasonable evaluation period (we recommend listening and reviewing the product thoroughly before submitting a request).

We reserve the right to deny refund requests that do not meet these conditions.

3. No Edits or Revisions
Please note that all digital products are delivered as final versions. TuneLab does not offer revisions or edits post-delivery. For this reason, we recommend providing clear instructions and details in your order form prior to purchase.

4. Refund Process
If your refund is approved, we will notify you via email and process the refund to your original payment method. Please allow up to 10 business days for the refund to appear in your account. Additional processing time may be required by your bank or payment provider.

If you do not receive your refund within 15 business days of approval, please contact us at support@tunelab.co.

5. EU Customers – Right to Cancel
For customers residing in the European Union: Under the EU Consumer Rights Directive, you have the right to cancel your order within 14 days of purchase for any reason. However, this right is waived once the digital content has been delivered and you have consented to immediate delivery and acknowledged that you will lose your right of withdrawal.

6. Contact
For any questions, concerns, or refund requests, please contact:

TuneLab Support
📧 Email: support@tunelab.co